I saw this happen Friday night at a theatre. I'm a customer, not an employee.
My wife and I went to the local theatre to see the newest X-Men on its first night there ($2 movies, so it gets them later then the rest), and we sat in the furthest back full row in the middle,
and behind us was one more partial row that only had four seats: two by the left aisle and two by the right, with a big empty space between for people in wheelchairs.
So basically the four seats back there are made so people can sit next to their friend or family member that is in a wheelchair.
Well, all four of those seats were full when we got there about 30 mins before the movie started. A few minutes before Showtime the door opens and in comes a person in a wheelchair with an employee.
The worker came up to the couple back and to my left - they were probably in their sixties - and politely asked them if they would be willing to change seats so the person in
the wheelchair could sit next to their family. After the question was finished the lady flipped out.
She started yelling, "well if you want us to move just give us our money back and we'll leave then", she yelled that multiple times,
so the worker just moved on and asked the people in the other two seats of they would be willing, which they, like decent people, did without complaining,
while the rude lady was still loudly ranting to her man about how ridiculous it was for them to be asked to change seats and saying that person should have got here earlier then.
All the while her man laughed at what she was saying, which made me the maddest I have been in a long time.
Then later during the movie an employee came in and started looking for the couple that did move, I heard him say he wanted to give them something for their good deed.
I'm sure the rude couple had to hear that the ones that were nice were getting a reward for their good deed.
Hope the story is understandable, writing in a hurry. Thanks for reading.
Edit for spelling and grammar correction, ty for the help there