Hi all. New to this subreddit, but I worked at a movie theater for two (memorable/miserable) years when I was in high school.
Anyways, this is one of the memorable "interesting" customer service events that occurred. The customers in question were an elderly couple who purchased tickets from my coworker.
The tickets in question were for The Wolf of Wall Street, which while being a fantastic movie, is rated R for all the swearing, sex, etc.
Now, we'd received complaints before about the movie being too vulgar (yes, of course it's our fault for a movie that we have absolutely no control over being vulgar and full of profanity),
and thus we'd begun making sure that people, especially older ones, knew what they were getting themselves into.
So my coworker cautioned them, and they proceeded with buying the tickets and head into the theater.
Time passes, and eventually the movie ends, and the old couple comes storming into the lobby to my register, demanding a refund because the movie was "too vulgar",
even though they sat through the ENTIRE MOVIE.
And those who have seen the movie know that the profanity and sexy scenes happen all throughout from the VERY beginning of the movie,
so it's not like they sat through an hour and 15 minutes of G rated material. They could have very well left 10 minutes in and possibly gotten a refund.
I'm not sure how to handle, so I simply tell them that I don't think I can give them a refund since they sat through the entire movie.
I didn't bring up the fact that my coworker warned them before they bought their tickets.
The couple starts to put up a fuss, so I go get my manager, because at this point I don't want to deal with them, and I can't really do anything to help them anyways.
Thankfully the assistant manager did not give them a refund, and the old couple left scowling. Just one of many stories of awful customers I had to deal with in my time working at the theater.