I left this comment in the r/movies Christmas post as well.
I'm a manager at a major cinema in the USA.
Two Christmases ago I come across an usher being shouted at in my back hallway, by a lady, accompanied by her mother and two sons, pointing in his face.
I approached and asked what the problem was.
Long story short, in the sold out theatre, this lady and her family were sitting in a handicapped companion seat and we had a guest in a wheelchair that wanted to sit next to his wife.
So, as per policy and the Americans with Disabilities Act,
the usher asked them to relocate (it even says on the back of the ticket that management reserves the right to seat you where we see fit). This lady wanted nothing to do with it.
She was causing a scene, and I calmly explained this policy to her, and offered to put her in any movie she wanted to see for free, get her a refund,
and give her some more passes to come back another day. She yelled some more, said she wanted a refund, and we began walking through the lobby.
I need her physical ticket stubs to be able to give her the refund, so I asked "Can I see your ticket stubs?" And she lost her shit again, middle of the lobby "YOU THINK I DON'T HAVE TICKETS?
! YOU THINK I JUST SNUCK IN HERE!!!!!!!
" I explained that NO, I just needed them to give her the refund and she stops in the middle of the lobby, and at the top of her lungs screams "YOU RUINED MY CHRISTMAS! YOU ASSHOLE!!!
" And everyone in this packed lobby looks at me...like I ruined her fucking Christmas.
I got her the refund, and while standing outside of the box office window she starts telling people in line that I'm an asshole and that "this place is a disgrace" and no one has any context,
it's Christmas, so everyone is looking at ME like I'm some bad guy.
She gets her refund, and on the way out one of her sons stares me down as he walks backwards through the door and slams his large Coca-Cola on the floor.