This applies to the service industry in general.
Customers, we work here. Your problems are not unique. We've had other customers face similar difficulties and have solved it. You don't need to scream in our face.
You don't need to go into a rant. Simply tell us the issue and we'll quickly and efficiently solve it.
Customer goes into rant about our app. First of all, we're an American company owned by a Chinese conglomerate. We have zero control over the app. Call the corporate number.
It's not difficult to find.
Secondly, if you're struggling to retrieve your online purchase you can check your e-mail or text message for the link to it or just swipe your credit card at the kiosk.
This could have been solved in SECONDS but it turned into an ordeal because someone needed to take out their anger on a total stranger.
Customer is furious because they bought a Paid Membership card but only the Free Membership card shows up on their app and they got charged the online convenience fee.
Unfortunately, we're not the ones charging that fee so we can't refund that money. If you're not a dick we can offer you a free popcorn, but obviously that's not gonna happen now.
The manager who bends over to customers isn't working today. Thankfully! Secondly, CLEARLY you didn't upgrade to a Paid Membership. You opened up a new account.
You need to log out of the old account and log into the new one. It's not the app's fault you're a moron.
So much time could be saved and so many headaches could be avoided if customers realized that we work here and we know more than they do. This applies to any service industry.
Treat us like human beings and we'll help you. We have the answers.