It's been a while since I worked in a theatre, but stories from that time still haunt me. This one is just one example of wtf-are-customers-thinking.
So huge event, some Turkish film with subs, stars of the film were invited, basically every Turkish person in the city trying to get in,
because usually they don't get to see films in their native language in theatre.
Now this film was rated 16 years and up. We were VERY strict about this, because German law requires us to. Absolutely NOBODY under 16 is allowed in.
This causes problems all evening with huge families not being admitted because they brought their elementary age kids. They all got their money back though, as is policy.
The kicker was this one guy who had two tickets, one for himself, one for his son, who was under 16.
HUGE fuss, yells at me, yells at my manager, yells at my boss, promises never to return (good riddance), rants about how Germany is fucking awful blablabla, the usual.
Then he returns to my booth, shoves his tickets in my face and says: "So if I don't return these, nobody can sit in these seats, correct?!"
Um. Correct? "Good!" and leaves.
... did he think I'd be upset about this? Because he paid for the tickets. We had his money. Nobody actually cares whether seats are empty if they're paid for. 5 years later I'm still confused.