**A bit of background:** I work at a small, independent, 2-screen theatre. We do not have free refills on anything, as our prices are already nearly half of what the big chain theatres charge.
We also close up our concession stand about 15 minutes before the last movie of the night ends.
So one night, a movie is nearly over, and this woman comes out and walks up to my coworker (who is also my brother) and asks for a refill on her seltzer.
My brother had already closed up the concession stand (money was put away, candy was locked up, etc) but he blanked out on this particular fact and started to refill her cup.
I overheard this and stepped aside so I could whisper in the walkie-talkie that he needs to make sure she has exact change,
since the till is closed up and we wouldn't be able to give her any cash back.
My brother tries explaining this to the woman while he's pouring the seltzer,
and I step in because I figure this will probably be an issue and I will have to bring the money back down if she needs change. But getting change isn't the problem.
We tell the woman that her refill is $3 (same as the price of the soda when it was bought). Something along the lines of this goes down:
Woman: $3? I didn't know it cost nothing. It's $3 for a refill?
Me: Yeah, it's the same as the soda.
Woman: Well I didn't know it was gonna cost $3, I don't have $3, my friend is the one that got it for me.
*/idk if I was already having a bad day or what, but this really pissed me off because my brother had screwed up and we shouldn't be selling to this woman in the first place,
and to top it off we've already wasted a cup of seltzer which I know isn't expensive but it's the principle of the thing dammit/*
Woman: Well can I just have a cup of ice?
I proceeded to very clearly and blatantly dump her newly-poured cup of seltzer down the drain, put ice in the cup and handed it to her without a word.
Totally overreacted, I know, but she just wanted something for free and it was making me mad. :/ Sorry if anticlimactic.