I'm fairly new to Reddit, and I just found this particular subReddit. I used to work at a movie theater, and I had the misfortune of working on Christmas Eve one year.
I arrived for my shift and was put on ticket duty; it was my job to rip tickets at the hallway that led to all the screens. Not bad; at least it was better than working at the snack bar.
About 30 minutes after I arrived, the fire alarm went off. We stopped all of the movies and evacuated the entire theater.
Now, it was a small place with only ten screens, so it didn't take us long to do. The fire department showed up, checked the building, and told us that it was OK to go back inside.
This all happened in just over an hour - which is pretty damn impressive, seeing as every single show was sold out.
My manager made an announcement: if anyone wanted a full refund, she would give them one. If anyone wanted to go back in and finish their movie, they could - but they would not receive a refund.
I went back to my post as patrons began trickling back in to either finish their movies or get a refund.
There were a fair amount of people who wanted a refund, so there was a short line over at the desk, but it seemed to be moving along.
A man marched up to me with two small children in tow. He was absolutely furious because we had "ruined" his kids' Christmas because of the fire alarm.
He demanded a full refund, movie passes, vouchers for snacks (which we didn't have), and all kinds of free stuff.
He was on the verge of shouting, and I was still trying to deal with the people who were now streaming back into the theater.
I told him to go and talk to my manager. I pointed to her desk and to the line, and said that she would be the person to talk to, as I could not solve his problem.
He turned around and marched in the opposite direction, towards the concessions stand.
Now, the concessions stand at this theater wasn't (and still isn't) a plain old counter.
It's a square-shaped island in the middle of the lobby, with a cash register at each corner (so there are four stations).
I watched, shaking my head, as the man dragged his kids to the front of each line and demanded that whoever was working at the register give him a full refund, passes,
and whatever other ludicrous demands he had. Each and every one of them told him to go to the manager (and each and every one of them pointed her out to him).
Of course, this was only making him angrier and the kids crankier. By the time he got it through his head to go and see the manager, he was red-faced and shouting, and both of his kids were crying.
He shoved his way to the front of the line, then shouted at the manager, telling her that she was ruining his kids' Christmas (the kids just started crying louder and louder).
She wound up giving him a refund and movie passes just to get him to leave. He wasn't satisfied, but he left anyway, dragging his sobbing children along behind him.
That was probably the worst part of the night. We also had a projector break down and a woman came out and cursed at me because she couldn't watch her movie because of it.
We did eventually get the projector back up and running.