The time a customer was actually right
The time a customer was actually right stories
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**Background:** I work at a small/independent/1920s-era/2-screen movie theatre. I do pretty much everything from selling popcorn and tickets to doing our weekly inventory and updating our website and voicemail.
By kiralovescats https://www.reddit.com/r/...

The time a customer was actually right

by kiralovescats

**Background:** I work at a small/independent/1920s-era/2-screen movie theatre.

I do pretty much everything from selling popcorn and tickets to doing our weekly inventory and updating our website and voicemail.

In the past, we've had customers here and there complain that "Oh, I thought it started at 7:15!" when a movie actually started at 7 (for example).

95% of the time it can be chalked up to their inability to read, or a simple mix-up (one movie starts earlier and the other later).

Once in a while, external websites that have our showtimes (like Fandango) have them wrong.

Lately I've had to send out correction e-mails to one company that distributes our times,

because they keep getting them wrong despite my e-mail that clearly lists the dates/times/format for each film.

Anyway, on to the story (it's not that exciting).

So the other night, a woman comes in about 10 minutes late to the Lego movie with her kids. My coworker sells them tickets and lets them know they're a bit late.

Lady: I thought it started at 7:15!

Coworker: Oh, no sorry, it started at 7...

Lady huffs a bit but still goes in to watch the movie with her kids. My coworker tells me about this and I shrug it off, because like I said, almost every time this happens it is not our fault.

Lady comes out after the movie with her family...and my other coworker tells me that he heard her complaining, STILL, that it supposedly was supposed to start at 7:15.

(Mind you this is a kids' movie, do you think your 6-year-old even remembers that they missed the first 10 minutes by the end of it?)

I'm hanging out at the box office and this woman and another grown lady in her group and their kids are together a few feet away from me, waiting for one other person to come out of the bathroom.

The lady says again to her friend, "See, it says 7:00 but I thought it was 7:15" (mind you, she's pointing to the felt sign at our box office which says "ADULTS 700", as in our PRICES).

I chirp in, "It did start at 7:15 last week..." *smiles, hoping she'll get that I'm saying maybe it was just a simple mix up*

"Yeah but online it says 7:15."

"Were you looking at our website, or somewhere else...?" (again, other sites like Fandango sometimes are given the wrong times)

"Yeah, it was your website!"

"Oh... Well, let me double check." *I get out my phone; she gets hers out too*

"See, look!" *shows me her phone*

And........ Our website was wrong. :( I'm usually extra careful so it's NEVER wrong. I should have checked after my coworker first told me she said something.

All I could do was mumble, "Oh...that's weird. Well, sorry about that! You're the first ones to say anything, so..."

And hang my head in shame as they walked out.

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