I worked at a movie theater for several years, mostly as a box-office cashier. The "senior discount" was the bane of my existence.
When I first started working, I learned the hard way that no one wants to be told that they appear to qualify for the senior ticket rate.
The problem is, seniors (anyone over 60) will never freely admit to being seniors.
They pretty much expect you to be that person at a theme park, working the games, who tries to guess the customer's weight before stepping on a scale.
It's just a really frustrating, tricky situation. There is no easy way of going about it. I tried various tactics over the years.
* Just ring up an Adult ticket and hope for the best.
This was a FAIL because, while I never offended anyone,
they would *always* ask about the senior discount after printing out their ticket and I would have to call a manager to refund their ticket and give them the senior price.
Because we were often running the theater with only two or three employees (manager included), it was sometimes impossible for the manager to make their way to the box office.
* If someone appears to be over 60, just ring up a Senior rate without mentioning it. FAIL.
Again, they would still ask if we offer a senior discount afterwards and I would have to explain that we do...and I gave it to them. "Oh gee, thanks! So you're saying I look old! Fuck you!"
* If someone of questionable age walks up, even if they're alone, ask them if there are any Seniors in the *group*. While this wasn't a perfect tactic, I had the most luck with it.
I would often get looks like, "Are you daft? I'm obviously by myself.
" But sometimes, to my shock and excitement, they would publicly reveal their oldness to me which gave me permission to give them the Senior rate without cowering in fear.
People underestimate the demands of minimum-wage jobs.
You are often treated very poorly by the general public and are required to handle various situations extremely delicately while playing mind-games without them even realizing it.
I would almost always leave at the end of my shift feeling emotionally, physically, and mentally drained.
Now, onto the purpose of all of this background i gave you (it was probably way too long and I'm sorry).
I just wanted to show you how utterly unprepared I was for a response I got from a pair of old ladies. Our encounter is as follows:
A woman (probably in her 60's) pushes an older-looking woman (70's?) in a wheelchair up to my counter.
After my initial cheery greeting, I go with Strategy #3 and ask if there are any Seniors in the group.
The younger of the two exclaims, "I'm a senior! Do you need to see my license?
" And without missing a beat, the older woman in the wheelchair screeches, "I'm a senior!! Do you need to see my grandma tits?!!!"