The theatre I work at is the central part of my city very, very close to the arena and several other entertainment venues.
We get a lot of famous people at our theatre when they're in town for whatever it is they do. One time, Steven Tyler came in the night before an Aerosmith concert.
At this time, we were having some sound issues in auditorium #3. Something was wrong with potentially the sound processor or maybe the speakers.
It was beyond the skill level for anyone at the theatre, so an engineer would need to be flown out to take a look at it.
Fortunately, the issue was relatively minor and most people wouldn't notice it, so we didn't have to lose the auditorium until it could be fixed.
We made sure to put an unpopular and quiet movie in the auditorium to limit the effect the issue had on our customers.
Of course, Steven Tyler, a musician who would definitely be able to notice the issue, chose to see that movie in that auditorium.
I was walking down the hall that holds auditorium #3 when a wild Steven Tyler suddenly appeared.
I knew he was in the building, but I hadn't seen or spoken to him (and had made sure that none of my staff or managers bothered him as well).
I was hoping he was just going to the restroom or something and hadn't noticed the sound issue, but of course he made a beeline straight for me.
I *knew* that I was going to get yelled at by Steven Tyler for poor presentation.
Fortunately, Steven Tyler was pretty cool about it. He shook my hand and pointed out the sound issue. I apologized and explained what was going on.
He expressed disappointment, but said he understood.
I felt bad since there was nothing I could do (normally I would offer a pass or maybe two if the customer were pretty upset, but of course they wouldn't do Steven Tyler any good),
but I was really relieved at how well he took it. Unlike the Seinfeld incident.