This tale takes place during a slow morning at the movie theater. Since it was so slow, we were running with minimal staff. I had a concession shift, so I was making and serving the food myself.
After one of the first movies of the day lets out, a woman comes up to the concession stand with her bag of popcorn asking for a refill. Not a problem.
We always give a refill for larges on the day they're purchased. I recognized this woman from earlier in the day but I didn't remember selling her any popcorn.
If any of you frequently buy popcorn at the movies, sometimes you'll notice that the design on the bags change to promote whatever big movie is coming out next.
Those are called promotional bags, and I always knew we were supposed to use those before we started using the regular bags again,
especially when the movie the bag is promoting had already been released. Gotta get that old stuff out and make room for the new.
The day of this story, my drawer was full of old promotional bags that I was trying to get rid of. I hadn't used a single non-promotional bag all day.
That's why I questioned the woman when she handed me her non-promotional bag asking for a refill. "Did you buy this popcorn today?"
And then I suddenly remembered. Our box office associate was late by about half an hour, so I was covering box office during that time while our projection booth guy was selling the food.
That explains why I don't remember selling her popcorn and why she has a non-promotional bag.
I laugh at myself and smile realizing my mistake, but she immediately becomes extremely defensive. "Yes of course I bought this today. This is bullshit.
" Meanwhile, I take her bag and throw it out (cleanliness reasons), fill up a new bag for her (promotional this time), and hand it to her.
The entire time she continues to complain and doesn't even give me a moment to apologize and explain myself.
She walks over to my manager (holding her refilled popcorn bag, mind you) and complains to him. I couldn't hear what she was saying, but my manager came up to me after she left.
"What did you say to make her so angry?" So I told him. "She made it sound like you put her through an inquisition. I told her you were just doing your job. Don't sweat it."