So, I work in the box office of a small, local theatre that recently put on an original production that became insanely popular.
The reviews came back positive and we pretty much sold out every show for the last two weeks of the run. The show ran in September and was even extended, so it finally closed on October 19th.
Confused Guy (CG) called me around Thanksgiving:
CG: Hi, I want to get tickets for [Popular Play].
Me: I'm sorry, sir, but [Popular Play] has already closed.
CG: But I thought the show got extended.
Me: We did extend the show, sir, but it closed on October 19th.
CG: So you didn't extend?
Me: We did extend, but the extension has already ended.
CG: And it ended on the 19th?
Me: Yes, it ended October 19th. Over a month ago, sir.
CG: So I can't get tickets for [Popular Play]?
Me: No, sir, you cannot get tickets, I'm sorry.
Thankfully he hung up after that because I was running out of ways to explain that he could not get tickets for a show that did not exist anymore.