Preface: I got a call about six weeks ago regarding an advert during our pre show about a political documentary titled "Hilary's America".
The call was complaining about the ad itself and how "we should stay out of the political arena and not show political stuff.
" Cue rehearsed speech about Fathom Events and how our theatre never shows those things anyway because they don't fit the tone of our theatre.
Cut to this week. Fixing a printer in box office when I hear my wonderfully cheery box employee change to a curt tone on the phone and I think here we go.
She hands me the phone and whispers "Hilary's America." Let's call the caller Ronald Reagan, RR for short.
I take the phone, "Thank you for holding, how can I help you?"
RR: "Why aren't you showing "Hilary's America?"
Me: "Well sir, decisions like that are out of our hands at the theatre level. Plus-"
RR: "You're all just a bunch of left wing liberals."
[MFW](https://s-media-cache-ak0.pinimg.com/736x/f3/e9/0d/f3e90d6f0127d0516f3270e1520aa4a9.jpg): "Sir, I have an answer to your question, but you have to let me finish.
As I said we are not in charge of what is shown at the theatre. There is a theatre 15 minutes south of us that is playing it. We are a family-driven business and never shown political documentaries.
They don't sell tickets and it's just not our style. Corporate decides what is shown where, along with the special events distributor Fathom Events."
RR: "Well your corporate is just a bunch of left wing liberals."
[This fucking guy just doesn't get it](http://i.imgur.com/iWKad22.jpg): "Sir, if that were true [corporate chain theatre] wouldn't be showing this at all.
As I JUST stated, there is a theatre 15 minutes south showing it. They are a larger theatre and almost always carry such documentaries."
RR: "Oh well then you have my full apology. Have a nice day. "*CLICK*
I couldn't believe that's how the conversation ended, but I was glad to be off the phone with that knucklehead.
I don't tolerate such rude behavior because I don't want those people in my theatre anyway. I've put a few guests in there place and got apologies.
Usually it's just swearing or them saying "I'm going to the other place". Good, go be an asshat in their store.
Anybody else got a good story of putting a customer in their place? Or just telling one off?