Hey guys, I work at a very busy movie theater and have been there for a few months.
To give you an idea of how busy, I was told that yesterday, out theater did more business that every theater in Newfoundland combined.
Obviously, when a new movie comes out it is all hands on deck and because of this,
we have all twenty of our cash registers filled as well as up to four supervisors in the concession area (where I work).
The concession area is a bit cramped and so all of the registers are within ~5 feet of each other making me plenty close to my coworker, we'll call him "Possum",
to hear everything that is going on with him.
I am just going through the "Hi, what can I get you" routine that was just drilled into me during training when I hear a lady getting pretty loud with Possum a till or two down.
No biggie I thought, people get angry and he'll calm her down.
I was wrong.
Now, from what I knew of Possum, he was a nice kid, a bit older than me but not by much. He is a little strange, but so some people are.
His social skills seemed a little lacking, ending in some awkward conversations with customers.
But I digress.
I don't know what exactly the lady was getting mad about,
but Possum for some reason thought that the best way to calm her down was to yell back at her just as loudly with "I don't understand what you want from me!".
That kicked her into high gear and she started a "That's not how you should speak to a customer" but didn't get very far because Possum had already hit the ground.
He didn't pass out or faint, he just thought it would be easier to go limp and deal with those consequences rather than this lady.
Of courses, I and a few others went over to see if he was ok, and when I saw that he was fine and getting up on his own,
I realized that this lady was leaning over the counter still shrieking at Possum for his earlier outburst.
She didn't even seem to register that he might have hurt himself, she was still just going off on him.
Within seconds, one of the supervisors had radioed the managers about what had happened, and next thing I knew there were six managers swarming the place and at that time, I went back to work.
The whole exchange had caught me off guard, but the fact that the lady continued to harass Possum when he was laying on the ground really pissed me off.