When I worked retail it infuriated me when people asked if a product was in the back. "The back" is a fucking closet, lady.
The version of that for movie theaters is, "I can't believe you're sold out."
Part of me understands the customers point of view. There is a narrative that movie theaters have experienced declining business for decades. That's a tad misleading.
What has changed is the distribution of wealth. Small movies generally don't make money anymore. We're in the blockbuster business.
Big movies are gonna make big money so don't be shocked if shit's sold out.
Think of cable. So much discussion about people cutting the cord. You know who owns the Internet? Cable companies! Cut all the cord you want. They still have your money.
Theaters are the same. There's blockbusters. Concession has been turned into a TGI Friday. There's a bar. Money is still being made.
So if people could stop acting surprised/outraged when they see other people at a movie theater, that would be great.
Today I get to work at 9 in the morning. There was a line of 500 people waiting to get in. No exaggeration. We open and they all had online tickets.
10-15 minutes pass and the idiots begin to wander in.
SOLD OUT in bold red in our showtime screen.
"I can't believe you're sold out."
I felt like grabbing my pen and stabbing people.