Last night, a family of four (two adults, two teenagers) come in and order two large drinks, a large popcorn etc and then film tickets.
(In the UK, split is a 15, and UK law is no one under the age of 15 can see a 15 rated film, and ID must be produced for anyone who looks under 15).
The mother asks for 2 adults, 2 children for the film. I explain it's a 15 so I can't do children tickets, and I need ID.
She then uses the "they're my kids I know how old they are and I'm telling you they are 15".
After telling her that's not how it works, and it's not a valid form of ID she pushes the drinks back at me and proclaims "fine we'll go to (rival cinema).
To which I point out, she still has to have ID, which she ignores and storms off