Background - I work for a small, independently owned 4 screen theater in the U.S. in the south. We also sell food, beer and wine in addition to traditional concessions.
Our ticket and concession prices are less than the other large theaters nearby.
Sometimes I really just want to shout back at people who are so condescending to me and my co-workers about our prices. "Ugh, it's so expensive here.
I don't understand how you can charge people so much money. It's so rude". I hear stuff like that all the time and most of the time I just slightly shrug and smile.
I'm not going to apologize because I personally don't set the prices.
I wonder if people don't pay attention when they go to other movie theaters and pay more?
Yes, I would love to defend and explain all the different factors that go into ticket and concession prices (i.e. film studios, cost of movie prints, state entertainment tax, etc.
) but it hardly seems worthwhile because I guess people would rather bitch than use their brains. My theater costs $8.25 for a matinee adult ticket. We also have $6 tickets all day Tuesdays.
The local AMC and Regal cinemas in my area are around $10 for matinee. And a large popcorn where I work is $6.25. The local Regal cinema sells large popcorns for around $8.
Yet the rants from customers continue. It makes no sense. I like my job and I really do go out of my way to ensure they have a great experience.
I also know in my line of work you have to deal with rotten people once in a while.
But seriously what do customers expect me to say when they complain about prices? If I controlled the prices I'd be getting paid wayyyy higher than I am now.
Obviously the person selling popcorn and tickets has no authority on the issue, ma'am or sir. Ugh, I just had to get that out, holidays are coming up and it's gonna be even more crazy.