One shift, about 30 minutes before closing, I was cleaning the foyer. A customer walked in with her two children, she walked up to buy tickets and was served by my manager.
I could tell this was going to be interesting, so I got closer but carried on cleaning.
> Can I get 3 tickets to see The Mummy, please?
My manager looked at her and then her children, replying with
> How old are they both?
The customer looked confused and bluntly responded with
> 13 and 14
My manager quickly said
> The age for this film is 15 so I can't sell you tickets.
She tried to think of something and said
> Oh, they are 15 and 16. Sorry, I forgot.
My manager wasn't happy and replied
> I am not selling you tickets, you just said they were 13 and 14.
She came up with a quick excuse and responded
> I forgot, I forget my own age sometimes.
My manager was not having it
> I am not selling you tickets.
The customer carried on trying for another 5 minutes. It went back and forth until she gave up and left.
She then returned 10 minutes later and came up to me to buy tickets for another film that her children would be allowed into.
She presented me with voucher codes, to use to buy the tickets. As I was entering the codes, I noticed two of the codes were for child tickets and I laughed to myself in my head.
I gave her the tickets and went to speak to my manager.
I told him about how the vouchers she had were for children and this annoyed him.
For the rest of the time they were in the cinema, he kept an eye on them and made sure they hadn't jumped from the screen they bought tickets for, to the one they wanted to be in.