On Saturday May 9th, I had a very unpleasant experience at a movie theatre. I had purchased 3 tickets to watch Avengers in DBOX with my friends, I had never tried DBOX before.
Our tickets were for the 12:45 PM show, and purchased seats J9, 10, 11 – and we got there at 12:50 PM.
When we found our row, we realized the entire row was occupied – which meant that someone was sitting in our seats.
There was a family – a mom and dad along with about 5-6 kids and they took up 90% of the whole row. 3 of those kids were sitting in our spots.
We went there to ask the kids to move politely, but the kids were very young so they didn’t really understand. So, we also spoke to the parents as well.
We saw an employee who was handing out popcorn to the children so we asked her for help instead and she said she would help us handle it.
She asked to see our tickets which we gave her and we waited in the aisle. She went out of the theater and returned and talked to the parents, then called us all over.
She explained to the mother that her kids were in the wrong seats and the mother agreed to pull 3 kids out and give us our spots.
The mother went to talk to the kids, but they didn’t really want to move and were whining, so she just sat back down. So, we were still left with nowhere to sit.
Then, we talked to the father about the situation – we told him that his kids sat in the wrong spots.
He asked if we can sit in the corner seats in row K instead (which were the only available/closest seats).
My friend would not settle with this and told him we did not pay $25 just to sit in these corner seats.
The dad said we paid the same thing! He said the kids want to sit together to enjoy the movie – can’t you guys just sit in those other seats?
I’m not sure if the dad understands what assigned seating is. It’s not a first come first serve basis – you book your seats in advance and you can ONLY sit in those seats.
The mother asked the father what was going on, and the father said “these guys (meaning us) just want to sit in the middle!” He made it sound like we were the ones being unreasonable.
And he told us if you want to sit in those seats, you go and pull the kids out yourself. Of course, we did not – because they were not our kids, we cannot lay our hand on them.
At this point we just sat in the corner seats of row K and my friend asked to speak with the manager.
Awhile later, the manager came and we had to explain to her once again what the situation was. At this point the movie was just starting.
She asked to see our tickets which we gave her and she went to talk to the kids and the parents – which took awhile.
The mother finally ended up pulling 2 kids from two random spots and told them to move with her to row K to sit. So we moved down to row J and my friend sat in one spot.
I sat in the other (the 2 spots of the kids), but my boyfriend had nowhere to sit – (row K was now taken by the mother/2 kids). The mother said to us, that other kid is not my kid.
You tell that kid to move if you want to sit together. My boyfriend had to share a seat with me for five minutes before the father told him to sit beside him (his wife’s previous spot).
This still did not solve our problem as the mother didn’t even pull the kids from the right spots.
Instead of giving us J9, 10, 11 - she had given us something like J2 (her own spot) and J7, J8 (2 random spots from her kids).
My friend had to ask the manager again and finally she was able to ask them to reshuffle so we could sit in the correct J9, 10, 11 spots.
We had totally missed the beginning of the movie and were pissed off to really enjoy it.