Flashback to a couple months ago. I hope you guys appreciate this one.
It was about 10:30 on a Saturday night, we typically slow down at this point of the night depending on what's showing. I believe this was the opening weekend of the Hobbit part 3.
The last showing for it was at 10:10 I believe.
This woman then decides to give us a call about her son.
Woman: "Hello, I'm calling to find my son. I really need to find him.
He has red hair, he is 17, he is with a girl, he went to see the 10:10 Hobbit and used blue movie passes from his dads work"
Me: "Um, do you have his cell phone number ma'am?"
This woman sounded nuts, but I asked for his cell phone number because I was just going to text the guy myself to have him come to guest service.
Woman: "He does not have a cell phone, I want him to call me from your phone to make sure he is safe."
I then decide to put the woman on hold and I walked into the theater to see if I could somehow locate the guy. The show was in our biggest theater and it was sold out.
I saw several different people that fit the description of the person who she described. We couldn't just pull people aside and disrupt the entire movie just to find one person.
I was 100 percent sure the guy came through my line anyway so I have no idea what she was worried about.
She's back on the phone and she is going even more insane.
Woman: "I absolutely NEED to make sure he is safe"
Me: "Well ma'am. I personally went into the theater and I found several different people who fit the description of the person you are trying to find.
We have no intercom and we cannot just pull random people aside and disturb the movie for the rest of our guests. The only thing I could say is that you could come here yourself and look for him.
I can assure you I remember the person you described came through my line with the passes."
Woman: "So when someone's kid is missing your policy is just to ignore it?"
Me: "Ma'am this type of situation has never occured here at this theater. There is nothing I can do if you have no other way of contacting him"
Woman: "Well, what time does the movie let out?"
Me: *checking computer* "It lets out at 1:15"
Woman: "Oh boy I'm going to be asleep by then. You're ABSOLUTELY sure that he came through your line"
Me: "Yes ma'am"
Woman: "Okay, thank you" *hangs up*
I just didn't understand this at all. She knew the exact movie and showtime that the kid was going to, who he was with and the fact that he used movie passes.
Yet, she absolutely had to know he was safe? He didn't have any cell phone or means of contact? Did he drive there?
And the fact that she was just going to go to bed instead of trying to find him herself shows that she just does not care.
This sounds like a case of overly protective mother, poor guy is probably just about to graduate high school too.
I'll give it the benefit of a doubt and say that maybe something else was going on that I don't know about but it still baffles me. The movie theater is not a day care center.
And if he were truly "missing" there would have been an amber alert issued and we have police officers at our movie theater every weekend.
They would have found the kid in seconds if it were the case.