Basic hardware troubleshooting is one of the highlights of my mediocre day as an IT. I used the word “basic” to describe the weight of these activities to me intellectually. Though the word itself is fairly subjective.
It’s the little things you do, things you don’t even realize will do make such a big difference. Appreciation is one’s key to success. Those “thank you” and “you’re a star” furtherly proves the subjectiveness of the word “basic” for everyone.
Earlier this morning, one employee approached me with a very simple yet uncommon problem with his laptop. One of the keys from the keyboard went off and he cannot find a way to put it back.
He said, “I must’ve pushed so hard it went flying off.”
He said, “I must’ve pushed so hard it went flying off.” In my mind, I thought,
He said, “I must’ve pushed so hard it went flying off.” In my mind, I thought, “Nah, this is easy. I can fix it right away.”
I was surprised about the fact that this simple task is puzzling me. Those little mechanisms, perfectly placed, intertwining to one and another. I am not ashamed to admit that I did not know what to do that time.
That keyboard is taking the best out of me.
Then a random yet impulsive idea strikes me.
Why not try to remove one of the keys from the keyboard?
Maybe the least used one?
Or maybe the number 3 from the numpad?
Then take a look at it.
Understand how it works.
Figure out how it was broken in the first place.
Then take a look at the first key that was broken.
Search for what’s left in it.
Then try your best to put it back the way it was before.
From this experience, I learned something.
Something that might be useful for you.
You cannot just trust your instinct and do what you do best to try to fix a situation.
In order for you to understand how broken someone is, you should know first how he/she was before the tragedy.
You cannot just go fixing something blindly without knowing what is wrong in the first place.
“Be kind, for everyone is fighting hard battle. If you really want to know what people are all you have to do is look.”